The Customer support engineer has to provide service support to all the customers, For ensuring trouble free operation of our Industrial Automation systems and solutions.

Required Skills :

Attention to detail
Active listening and troubleshooting skills
Outstanding communication skills with team and clients
An analytical mind and strong problem-solving ability

Improve customer support quality by studying and re-designing processes, setting up and communicating service metrics, monitoring and evaluating results, and implementing changes. Track and report on all service escalations to create improvement plans.

Track issues and incoming requests across different teams. Analyze how their company's audience is using support documentation in order to quantify opportunities for customer improvement. Position shields other technical departments from disruptions and stagnation.