Solv Technologies jobs - Customer Support Engineer

Job Location: Lower Parel, Mumbai

Job Summary:

We are seeking a highly motivated Customer Support Engineer to provide technical support to our customers via email, phone, and ticketing system. In this role, you will troubleshoot and resolve technical issues related to our API services and products, as well as perform API integration and testing.

Responsibilities:

• Provide technical support to customers via email, phone, and ticketing system.
• Troubleshoot and resolve customer issues related to our API services.
• Perform API integration in third-party applications.
• Run APIs in Postman/Unix command line to reproduce error conditions.
• Document and track customer issues and resolutions in our ticketing system.

Requirements:

• Bachelor's degree in Computer Science or related field.
• Knowledge of API integration and testing is a plus.
• Knowledge of MySQL and Unix/Linux technologies is a plus.
• Excellent communication and interpersonal skills.

Benefits:

• Flexible schedule
• Food provided
• Paid sick time
• Paid time off

Schedule: Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus