Solv Technologies jobs - Customer Support Engineer

Customer Support Engineer

Solv Technologies
experience Fresher
salary 3,20,000 - 6,50,000 Per Year
qualification
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Posted: 1 Year ago
Views: 0
Applications: 0
Openings: 1

Job Description

Job Location: Lower Parel, Mumbai

Job Summary:

We are seeking a highly motivated Customer Support Engineer to provide technical support to our customers via email, phone, and ticketing system. In this role, you will troubleshoot and resolve technical issues related to our API services and products, as well as perform API integration and testing.

Responsibilities:

  • Provide technical support to customers via email, phone, and ticketing system.
  • Troubleshoot and resolve customer issues related to our API services.
  • Perform API integration in third-party applications.
  • Run APIs in Postman/Unix command line to reproduce error conditions.
  • Document and track customer issues and resolutions in our ticketing system.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Knowledge of API integration and testing is a plus.
  • Knowledge of MySQL and Unix/Linux technologies is a plus.
  • Excellent communication and interpersonal skills.

Benefits:

  • Flexible schedule
  • Food provided
  • Paid sick time
  • Paid time off

Schedule: Day shift

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment TypeFull Time
Job Id1006361
Job Category Tech Support
Locality Address Lower Parel , Parel
StateMaharashtra
Country India

About Company

2Factor (Solv Technologies) is a CPaaS provider offering SMS and Voice Communication Platforms. Our clients use our software platform and HTTP APIs to send SMS texts to their users as part of the one-time password, transactional notifications, and promotional communications processes.


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