Enghouse Interactive jobs - Customer Support Engineer

Are you a Customer oriented and analytical problem solver? Do you love technical challenges? Then this role could be your next challenge!

Enghouse Networks is a leading company in the telecom industry.

We are strengthening our Customer Service team with a driven and motivated customer support engineer. As such, you will have an important and central role within our organization, as you will be in direct and daily contact with our clients. The job you do will matter!

What you’ll do?

Provide online, email, telephone and on-site level-1 support for Enghouse Product Lines customers, while resolving basic problems

Maintain intense work with internal and external interfaces, including ongoing coordination with customers

Maintain the tickets using ISM based CRM, Follow up tickets and HW replacements

Generate and distribute reports

Be involved in field activities

External work interfaces: Customers, Support offices, 3rd party vendors/partners

Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, working on 24x7 shift.
Who you should be?

A degree in Engineering or MCA, B. Tech in Electronics or Computer Science – an advantage

At least 2-3 years customer support experience

Knowledge with the Signaling Protocols (SS#7 & PRI),TDM Telephony, IP Networking, VOIP Protocols (H.323 & Sip),Unix, SQL

Relevant experience of 1-2 years in a global organization

Strong customer service approach and Solid communication skills

Willingness to Travel in country and abroad

Ability to work well as part of a team

Self Learning / Discipline

Dedication and Diligence
Any of the following would be considered as an advantage:

Knowledge of soft switches or media gateways – an advantage

Knowledge of CRM systems – an advantage