EXFO jobs - Customer Support Engineer

Customer Support Engineer

EXFO

Pune

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Responsibilities

Lead complex troubleshooting and resolve critical or escalated technical issues;
Configure and troubleshoot customer related issues on our servers. Participate actively in on-call support with different global field partners, which may include occasional after hours and weekends shift work
Reproduce customer issues in self built lab environments & qualify fixes provided by engineering
Participate to customer issues prioritization calls with the various support teams
Build automation and participate actively in the scripting strategy, to restore & resolve customer issues
Troubleshoot customer system’s performance at the hardware, software and Database level
Be involved with software development team for future development and improvements to be implemented from the collected customer cases from the support group
Accountable for customer satisfaction on the resolution

Technical Requirements

Advanced level Linux skills, including installation, systems administration and troubleshooting;
Advance level web application (Proxy, SSL, Java)
Advanced Wireline (Layer0 to Layer1) & Wireless protocol understanding
Advanced networking skills (TCP/IP, Subnetting, VLANs, IPv4/IPv6 routing, firewall and SSL/IPSec VPNs)
Experience with database (SQL, Sybase, Oracle)
Experience scripting (Bash, Python)
Expertise with virtualization technologies (VMware, Openstack, Docker)
Experience in Cloud computing like AWS
Consideration for Big Data architecture knowledge

Required Skills And Aptitudes

Strong communication and collaborative skills are a must;
Ability to communicate clearly and transparently in English, verbally and in writing, keeping the right people informed of relevant issues; French spoken is very desirable;
Work well in a fast paced, dynamic environment with geographically distributed teams;
Self-motivated, results-oriented with a strong desire to learn;
Ability to Analyze and Prioritize.
Ability to drive special task force teams to accelerate specific customer situations

Qualifications

Bachelor degree in Software Engineering or Computer Science
Minimum of 5 years in hands-on technical role
Includes occasional after hours and weekends shift work

What We Are Offering

Any other combination of experience/studies will be considered.

Flexible working hours
Global MNC, Technology Leader
Dynamic and collaborative work environment
AGILE work methodology
Competitive vacation policy and holiday time off
Group Insurance

Job Particulars

Role BPO / Customer care

Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers and Experienced (0 to3 Years )

Hiring Process Face to Face Interview

Employment Type Full Time

Job Id 373309

Job Category Diploma , Tech Support

State Maharashtra

Country India

About Company

EXFO develops

smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies—and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer’s network transformations related to fiber, 5G, virtualization and big data analytics. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.
We are looking for a Customer Care Specialist to join the EXFO’s service assurance, systems & solution customer support group. The person we are looking for possesses strong customer facing skills with a focus on systems administration & troubleshooting.

At EXFO, you will work day-to-day with worldwide software development, system engineering and support teams. Your primary responsibilities will be to analyze and resolve customer issues in partnership with the different engineer teams of our solutions for network monitoring & analytics.

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