Customer Support Engineer

For a client of TeamLease Services Ltd
Experience : 2 to 3 Years
Education : BE/B.Tech
Location : Gurgaon
Per Year: Rs. 3,00,000 - Rs. 4,50,000
Job Role : Engineer
Posted on 15 Oct 19
Job DescriptionLast Date 14 Dec 19

Role Summary/Purpose

1.    Primarily this position is to provide maintenance support to IT infrastructure and network of installed base SCADA/ EMS system at various M&S Control Centers across of India.

2.    Provide technical support and counsel to customers, experiencing system performance issues. It is the technical resource for all service-related issues about following:

a.    Network (L2/L3 network and devices)

                                                 i.    Experience CISCO, HP switches and Router.

                                                ii.    Configuration and troubleshooting of Switches and Routers.

                                               iii.    Knowledge of Routing protocols, ACL etc.

b.    Security

                                                 i.    Experience FortiGate, Checkpoint and WatchGuard firewalls.

                                                ii.    Configuration and troubleshooting of firewall policies, IPS, DOS etc.

                                               iii.    Hands on experience in VA PT vulnerabilities mitigation

c.    Computer (HP/DELL/IBM)

                                                 i.    Knowledge of server hardware, server management, backups etc.

d.    Storage.

                                                 i.    Knowledge of storage hardware, management and configuration

                                                ii.    Knowledge of RAID, controller etc.

3.    Should be rich hands on various Tools like

a.    Microsoft Products SCOM 2012/SCCM 2012/DPM

b.    HP NNMi

c.    Backup Management

d.    Syslog

e.    SIEM

f.     Patch Management

g.    LDAP/ Active Directory

4.    Should able to deliver windows (server 2008/2012/2016 ed) / Linux Platform (RHEL 5.x 6.x onwards)

5.    Connecting with upstream and downstream supporting for Site issue and Service readiness.

6.    24x7 Support in case of severe issues.

7.  Willingness to travel site to site and agreed for long term site deputation. The job requirement is presently at Noida. Though Candidate should be flexible for relocation as per business requirement.

8.    Trouble shooting, ability to carry out troubleshooting, performance checking knowledge of IT infrastructure.

9.    Strong interpersonal and leadership skills. 

10.  Capability / Inclination towards technical assessment & implementation of technical recommendation at site.

 

Qualifications/Requirements

1.    Bachelor's degree in Engineering or associate degree with 2 to 3 years

2.    Accessible "after hours" and weekends for critical issues and coverage as necessary

3.    Preference will be given to CCNP, CCSP, Microsoft, Storage , Firewall certified engineer with valid/global certification.

Job Type : Contract
Company Description
TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.
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Teamlease does not charge any kind of payment for a job.