Position: Customer Support Executive
Responsibilities:
Handling the tickets and provide solution for them.
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Requirements:
Should be flexible to work for rotation shifts 24/7
Should have an excellent communication skill
Should be a Graduate – Any degree can be considered
Year of Passing Graduation: 2022- Completed, 2021
Final Year Student Can't apply for this job
Contract Duration: >12 Months(Extendable)
Work Preference: Hybrid
No of Working Days in a Week: 5 Days
Shift Timings: Rotational Shift
Outside candidates can apply for this position
Monthly CTC:20000/-
Monthly In Hand Salary:15000 + 6300
Extra Benefits:Overtime allowances, Internet bill and Shift allowance
Selection Process:
Online Versant Assessment
Interview Round 2- Technical Round