Customer Support Executive E-Commerce jobs in Guwahati at Vantage Circle

ABOUT THE ROLE

Vantage Circle looking for young dynamic individuals in the role of Technical Support Specialist, having E-Commerce knowledge, who will work alongside our Operations Team in Guwahati.
The job will need a fair amount of technical knowledge about web e-commerce portals. You will also learn a lot about how Digital Marketing works in the e-commerce industry.

RESPONSIBILITIES

Greet customers warmly and ascertain problem or reason for contacting.
Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Suggest or inform customers about best deals, offers or promotions whenever they are available.
Follow communication procedures, guidelines, and policies.
Build sustainable relationships of trust through open and interactive communication.
Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.

REQUIREMENTS

Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
Fresh graduates with good academic track record are welcome to apply.
Advanced computer skills with very good typing speed.
Fluent professional English proficiency.
Excellent written and verbal communication skills.
Good analytical skills with active listening and attention to details.
Ability to multi-task, prioritize and manage time effectively.
Customer orientation and ability to adapt/respond to different type of customers.
Willingness to help our customers and provide them with a personal experience.
Should be able to demonstrate strong work ethics.

Vantage Circle, an All-in-One Employee Engagement Platform and a SaaS solution for employee privileges. Currently, we have 8 of the top 10 Indian IT firms as our clients and have our offices in Delhi and Bangalore expanding rapidly our team in Guwahati - Six Mile. We have partnered with major e-commerce portals like Amazon, Flipkart, Myntra, Jabong, etc to provide customized deals and discounts to corporate employees in India.