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Customer Support Executive E-Commerce

Vantage Circle
Freshers
Job is expired
Posted on 07 May 19
Job DescriptionLast Date 15 Jun 19
ABOUT THE ROLE
  • Vantage Circle looking for young dynamic individuals in the role of Technical Support Specialist, having E-Commerce knowledge, who will work alongside our Operations Team in Guwahati. 
  • The job will need a fair amount of technical knowledge about web e-commerce portals. You will also learn a lot about how Digital Marketing works in the e-commerce industry.
RESPONSIBILITIES
  • Greet customers warmly and ascertain problem or reason for contacting.
  • Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat, etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Suggest or inform customers about best deals, offers or promotions whenever they are available.
  • Follow communication procedures, guidelines, and policies.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
REQUIREMENTS
  • Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
  • Fresh graduates with good academic track record are welcome to apply.
  • Advanced computer skills with very good typing speed.
  • Fluent professional English proficiency.
  • Excellent written and verbal communication skills.
  • Good analytical skills with active listening and attention to details.
  • Ability to multi-task, prioritize and manage time effectively.
  • Customer orientation and ability to adapt/respond to different type of customers.
  • Willingness to help our customers and provide them with a personal experience.
  • Should be able to demonstrate strong work ethics.

Job Type

Interview Type

Face to Face Interview

Company Description
Vantage Circle, an All-in-One Employee Engagement Platform and a SaaS solution for employee privileges. Currently, we have 8 of the top 10 Indian IT firms as our clients and have our offices in Delhi and Bangalore expanding rapidly our team in Guwahati - Six Mile. We have partnered with major e-commerce portals like Amazon, Flipkart, Myntra, Jabong, etc to provide customized deals and discounts to corporate employees in India.

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