Call Concepts jobs - Customer Support Executive - International voice process
Customer Support Executive - International Voice Process
Fresher
25,000 - 26,000 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
*Location: Bangalore - Bellandur*
*Role: Customer Support Executive - International voice process*
*Shifts: 5 days working, 2 rotational week-offs (Rotational shifts) *
*Salary: Up to 3.5 LPA*
*Customer Support Executive - International voice process Job*
Description:- As a Customer Support Executive - International voice process, you will be responsible for handling customer inquiries, complaints, and providing solutions in a professional and timely manner. You will work as part of a team to ensure high customer satisfaction and meet service level agreements.
Responsibilities:-
*Role: Customer Support Executive - International voice process*
*Shifts: 5 days working, 2 rotational week-offs (Rotational shifts) *
*Salary: Up to 3.5 LPA*
*Customer Support Executive - International voice process Job*
Description:- As a Customer Support Executive - International voice process, you will be responsible for handling customer inquiries, complaints, and providing solutions in a professional and timely manner. You will work as part of a team to ensure high customer satisfaction and meet service level agreements.
Responsibilities:-
Handle inbound/outbound customer calls regarding product/service inquiries and issues.
Provide accurate information and assistance to customers.
Resolve customer complaints and escalations in a professional manner.
Maintain customer records and update information in the system.
Identify and escalate priority issues to the appropriate team.
Achieve individual and team targets for customer satisfaction and productivity.
Follow company policies and procedures.
Adhere to quality standards and call center metrics.
Qualifications:-
Qualifications:-
Excellent verbal and written communication skills in English.
Strong customer service orientation.
Ability to empathize with customers and provide appropriate solutions.
Good problem-solving skills. Basic computer knowledge and typing skills.
Flexibility to work in shifts, including weekends and holidays
Skills:-
Skills:-
Fluent in English.
Active listening.
Attention to detail.
Patience.
Time management.
Computer skills.
Adaptability
If you are interested, you can revert back with your CV
If you are interested, you can revert back with your CV
Job Particulars
Education
12th Pass (HSE)
Who can apply
Freshers
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
1703966
Job Category
Tech Support
Locality Address
Bellandur
State
Karnataka
Country
India
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