Filrx Pvt. Ltd. jobs - Customer Support Executive

We are looking for a competent Customer Support Executive to help with the organization and running of the daily administrative work of the company.

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes. Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Improves quality service by recommending improved processes; identifying new product and service applications. Organize office and assist associates in ways that optimize procedures
• Sort and distribute communications in a timely manner
• Create and update records ensuring accuracy and validity of information
• Schedule and plan meetings and appointments
• Monitor level of supplies and handle shortages
• Coordinate with other departments to ensure compliance with established policies
• Maintain trusting relationships with suppliers, customers and colleagues
• 6 months+ customer service or back office experience
• Salary between 12 K to 20 K per Month (Depend on Interview)

Interested aspirants drop your updated CV