Customer Support Executive jobs in Ahmedabad at Mavenvista Technologies

Designation: Customer Support Executive

Location: Ahmedabad (In the current pandemic situation, we would consider work from home as per our assessment of the situation & the policy of the company)

Role and Responsibilities:

Job description:

Effectively resolving customer support queries via call or ticketing tool
Creating / updating platform usage reports on a weekly and monthly basis and also sharing the same with respective client SPOC
Ensuring the highest Customer Satisfaction through appropriate handling of Customer Complaints & Suggestions.
Creating easy to understand user manuals/FAQs and updating the same after each product updates
Responsible for creating required MIS reports for each client in Excel or PPT or Word file
Guiding & supporting clients for better utilization of services offered by the organization.
Appropriate internal communication with Tech Dept, Sales, Marketing & the Management for query/ bug resolution
Supporting & conducting Auctions Events if needed

A “Maven” is a trusted expert, keen to pass the knowledge for the benefit of others, while “Vista” is a vision into the future.
Together MavenVista is a commitment to deliver a high quality, updated and innovative service to build better procurement organizations of the future.
MavenVista Technologies Pvt Ltd (An ISO 9001:2008 certified company) (earlier known as ebizchem Pvt Ltd) is a team of procurement process experts and technology professionals. We deliver intuitive software solutions to “power” your procurement process with the experience of industry veterans and the commitment of a service organization.
On Thu, Sep 20, 2018 at 10:33 AM Cynthia wrote:

MavenVista thrives on technology innovation and procurement domain experts to consistently enhance value delivery to procurement fraternity. This culture & attitude of the organization has resulted into MavenVista being awarded for its e-procurement platform VENDX with CIO Choice Award consequently for the year 2016 and 2017, which was preceded by earlier Award as the Most Innovative SME in the Supply Chain domain for the year 2013.