Customer Support Executive jobs in Ahmedabad at Midnightcake

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices and procedures within a particular field.
Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Take payment information and other pertinent information such as addresses and phone numbers
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Work with customer service manager to ensure proper customer service is being delivered
Read from scripts
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media

Requirements:

Proven customer support experience

Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Good communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred

Midnightcake is a service provider company based in Ahmedabad, In the initial base, Midnightcake is now recruiting energetic youth with English proficiency. If you are the one with zeal to learn and grow. This is the best option.

For Midnightcake the most important people are the customers. In this job, you need to take very good care of them and satisfy them. The job is incremental

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