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Customer Support Executive

Midnightcake
0 to 3 Years
Ahmedabad(Ahmedabad-Others)
10,000 - 13,000 Per Month
Posted on 10 Apr 19
Job DescriptionLast Date 09 Jun 19

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 
  • Has knowledge of commonly-used concepts, practices and procedures within a particular field. 
  • Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. 
  • The target is to ensure excellent service standards and maintain high customer satisfaction.
Job functions:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Identify and assess customers’ needs to achieve satisfaction

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Work with customer service manager to ensure proper customer service is being delivered

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

Requirements:
  • Proven customer support experience

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiar with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Good communication and presentation skills

  • Ability to multi-task, prioritize and manage time effectively

  • High school diploma or equivalent; college degree preferred

Job Type

Interview Type

Telephonic Interview

Company Description

Midnightcake is a service provider company based in Ahmedabad, In the initial base, Midnightcake is now recruiting energetic youth with English proficiency. If you are the one with zeal to learn and grow. This is the best option.

For Midnightcake the most important people are the customers. In this job, you need to take very good care of them and satisfy them. The job is incremental

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