Designation/Role: Customer Support Executive
Process: Inbound/Outbound
Location: Bangalore
Mode Of Interview- Face to face
Time: 10.00 Am - 5.30 Pm (Walk In Timing)
Experience: fresher - 0 - 4 year (voice process)
Language: Hindi + English + Anyone South Indian Language (Kannada, Telugu, Tamil, Malayalam)
Shift: Day shift 9 AM - 7pm (Any 9hrs)
Weekly off - fixed Sunday
Education Qualification: PUC or +2 or Diploma or Any Degree Age limit- 30 Max
Notice Period: Immediate - upto 15 days
Documents Mandatory - Aadhar Card & Pan Card
Responsibilities may include:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level