Customer Support Executive jobs in Bangalore at Akshayakalpa farms and foods PVT LTD

Skills:

Problem solving skills

Attentiveness

Clear communication skills

Creativity and resourcefulness

Ability to use positive language
Ability to read customers
Handling customer Request and complaints and queries

Good typing Speed.

Good Communication Skill.

Basic Computer Skills

Discipline, Positive Attitude & Punctuality

Responsibilities:

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Akshayakalpa originated from the Youva Chethna Program. This program, which ran from in 2001 to 2009, encouraged people from urban areas to teach young people and women in rural regions about agriculture and farming for their vocation of choice.

Nine techies, including Akshayakalpa co-founder and managing director Shashi Kumar and his friends Venkatesh Seshasayee, Ranjith Mukundan, Ravishankar Shiroor, Ramakrishna Adukuri, Praveen Nale, Giridhar Bhat, Ramkumar Iyer and Mohammed Ashraf, then working, were some of the earliest contributors to the Youva Chethana Program.

Akshayakalpa was registered as a company on October 2, 2010. The above-mentioned contributors seed funded into Akshayakalpa in November the same year. The initiative was also crowdfunded by several other employees of Wipro Technologies.

Akshayakalpa had 130 farms in the Tiptur area by 2016.

By 2020, the organization had partnered with 580 farmers in the Tiptur district, whose average income was ₹89,000 per month.

Today, the company works with farmers in and around Tiptur, Karnataka and Chengalpattu, Tamil Nadu, and helping them to become entrepreneurs by transforming their farming operations from livelihood focused to wealth creation opportunities. The organization plans to build its network by working with more than 100 such farmers and satellite farms owned by farmers in Chengulpattu.

The company works with farmers in and around Tiptur, Arsikere, Channarayapatna, Chikkanayakana Halli, Kadur and Holenarasipura. The company is also planning to expand its operations in Chennai with an investment of over ₹15 crore in the next few years.