• Provide prompt and efficient customer support via phone, email, and chat
• Assist customers with product or service-related inquiries and issues
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate and up-to-date customer records
• Ensure customer satisfaction by resolving problems in a timely and professional manner
• Collaborate with cross-functional teams to improve customer support processes
• Stay updated on product knowledge and company policies
• Manage and resolve customer complaints or conflicts.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas