Roles and Responsibilities
• Provide prompt and efficient customer support via phone, email, and chat
• Assist customers with product or service-related inquiries and issues
• Identify and escalate priority issues to the appropriate team members
• Maintain accurate and up-to-date customer records
• Ensure customer satisfaction by resolving problems in a timely and professional manner
• Collaborate with cross-functional teams to improve customer support processes
• Stay updated on product knowledge and company policies
• Manage and resolve customer complaints or conflicts.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.