Customer Support Executive

Aniaaz Consulting Private Limited
Experience : Freshers
Skills : Voice Support
Location : Bangalore
Per Month: Rs. 12,000 - Rs. 18,000
Posted on 03 Jan 20
Apply now
Job DescriptionLast Date 25 Jan 20
Duties and responsibilities
1. Taking/Handling Inbound Customer calls, Outbound calls, Emails
2. Listening to and understanding the customer’s requirements
3. Provide product / service details & benefits to Customers
4. Providing end to end solutions to the customer
5. Asking the correct questions – probing and prompting the customer wherever required
6. Timely and accurate capturing all the information given by the customer
7. Timely follow up with as per Escalation matrix till closure
8. Staying current with knowledge of products/ processes & services
9. Ensure full adherence to all the quality parameters and SOP
10. Cooperate with other Team members, SMEs and Team Leaders.
11. Ensure 100% adherence to schedule
12. Escalating the call to the team leader / manager, wherever desirable
13. Handling irate / demanding customers where necessary, in a tactical manner
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
It is a leading FMCG company, having presence across the country
Apply now
Similar Jobs
Customer Support Executive
CONNEQT BUSINESS SOLUTIONS
Experience : Freshers
Location : Bangalore
Last Date : 22 Mar 20
Quick Apply
Experience : 0 to 4 Years
Location : Delhi, Ghaziabad
Last Date : 28 Jan 20
Quick Apply
Experience : Freshers
Location : Nasik
Last Date : 01 Feb 20
Quick Apply
Customer Support Executive
CONNEQT BUSINESS SOLUTIONS
Experience : Freshers
Education : Any Graduate
Location : Bangalore
Last Date : 17 Mar 20
Quick Apply
Experience : Freshers
Location : Bangalore
Last Date : 29 Feb 20
Quick Apply
Experience : Freshers
Education : 12th Pass (HSE)
Location : Gurgaon
Last Date : 08 Feb 20
Quick Apply
Customer Support Executive
KULAJA SERVICES LLP
Experience : Freshers
Location : Bangalore
Last Date : 29 Jan 20
Quick Apply
Customer Support Executive
CONNEQT BUSINESS SOLUTIONS
Experience : Freshers
Education : B.Com, BBA/BBM, BCA, BEd, BSc...
Location : Bangalore
Last Date : 04 Mar 20
Quick Apply
Customer Support Executive
MEDI ASSIST INSURANCE TPA PVT LTD
Experience : Freshers
Location : Hyderabad
Last Date : 15 Feb 20
Quick Apply
Customer Support Executive
IB SERVICES AND TECHNOLOGIES
Experience : Freshers
Last Date : 04 Mar 20
Quick Apply
Customer Support Executive/Sales Executive
GLOBALEDX LEARNING AND TECHNOLOGY SOLUTIONS PVT LTD
Experience : Freshers
Location : Hyderabad
Last Date : 31 Jan 20
Quick Apply
International Voice/Non Voice/Semi Voice Process
BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD
Experience : Freshers
Education : Diploma, B.Com, BA, M.Com, BBA/BBM...
Location : Bangalore
Last Date : 10 Feb 20
Quick Apply
Experience : 0 to 0.5 Years
Education : 12th Pass (HSE)
Location : Delhi
Last Date : 04 Mar 20
Quick Apply
Experience : 0 to 4 Years
Location : Gurgaon
Last Date : 07 Mar 20
Quick Apply
Telugu Semi Voice Process
TECH MAHINDRA LIMITED
Experience : Freshers
Location : Chennai
Last Date : 24 Feb 20
Quick Apply
Voice Process
JOBBASKET.CO.IN
Experience : Freshers
Education : B.Com, BA, MA, BCA, BSc...
Location : Bangalore
Last Date : 24 Feb 20
Quick Apply
    
SAFETY ALERT!
Teamlease does not charge any kind of payment for a job.