Aniaaz Consulting Private Limited jobs - Customer Support Executive

Customer Support Executive

Aniaaz Consulting Private Limited
experience Fresher
salary 12,000 - 18,000 Per Month
qualification
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Job is expired
Posted: 4 Years ago
Views: 0
Applications: 1
Openings: 100

Job Description

Duties and responsibilities
1. Taking/Handling Inbound Customer calls, Outbound calls, Emails
2. Listening to and understanding the customer’s requirements
3. Provide product / service details & benefits to Customers
4. Providing end to end solutions to the customer
5. Asking the correct questions – probing and prompting the customer wherever required
6. Timely and accurate capturing all the information given by the customer
7. Timely follow up with as per Escalation matrix till closure
8. Staying current with knowledge of products/ processes & services
9. Ensure full adherence to all the quality parameters and SOP
10. Cooperate with other Team members, SMEs and Team Leaders.
11. Ensure 100% adherence to schedule
12. Escalating the call to the team leader / manager, wherever desirable
13. Handling irate / demanding customers where necessary, in a tactical manner

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id229213
StateKarnataka
Country India

About Company

It is a leading FMCG company, having presence across the country
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