Apogee Services Private Limited jobs - Customer Support Executive

Customer Support Executive

Apogee Services Private Limited
experience 0 to 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 3
Openings: 1

Job Description

Customer support executive (Voice and Chat)
Apogee Services Private Limited
0 - 4 years
₹ 2,00,000 - 3,50,000 P.A.
Bengaluru

Job description

  • We have come up with a new requirement for a top MNC.
  • Profile: Customer support executive (Voice and Chat)
  • Position- Contract to hire
  • Vartual mode of interview.
  • Minimum Qualification: Only graduate
  • Location: Bangalore.
  • Experience: 0 - 1 yrs experience in call centre / Telecom background.
  • Salary package:25 k to 30 K

JD:

  • Process customer requests (orders, provisioning, Post activations, billing)
  • Provision and management of Consumer and Small Business- NBN Orders
  • Validates & Verify customers details provided by Sales from various legacy systems
  • Booking of NBN and Telstra appointments for customers
  • Remediate the fall out as per the Order remediation guide and Panviva work Instructions
  • Escalating the dependencies to the relevant teams for any assistance
  • Ensure compliance adherence and timely completion of milestone
  • Effective communication on order status to Customers/Stakeholders
  • Effective communication with other business units to obtain the required information to successfully manage the Customers order
  • Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
  • Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
  • Take Ownership of and always keep customer commitments
  • Seek support and guidance if required
  • Demonstrates resilience and flexibility to change
  • Sales Order Quality - get things right at First Time up front in order to reduce rework
  • We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
  • Answer customer enquiries to appropriate area when necessary.
  • Meet prescribed customer service standards and performance objective.

Job Particulars

EducationAny Graduate
Who can applyFreshers and Experienced (0 to 4 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id360357
Job Category Tech Support
StateKarnataka
Country India

About Company

Apogee Services Private Limited recruiting Customer Support Executive Experienced(0 to 4 Years) candidates candidates nearby Bangalore,.Apogee Services Private Limited vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Apogee Services Private Limited Company recruits a lot of Experienced(0 to 4 Years) candidates candidates every year based on the skills. The candidates with Any Graduate are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for Customer Support Executive position in Apogee Services Private Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Apogee Services Private Limited recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Apogee Services Private Limited and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Apogee Services Private Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Apogee Services Private Limited and near your city and get a secured career.
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