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Customer Support Executive

Apogee Services Private Limited
Experience : 0 to 4 Years
Location : Bangalore
Posted on 28 May 20
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Job DescriptionLast Date 27 Jul 20
Customer Support Executive (voice and Chat)
Apogee Services Private Limited
0 - 4 years
₹ 2,00,000 - 3,50,000 P.A.
Bengaluru

Job description

  • We have come up with a new requirement for a top MNC.
  • Profile: Customer support executive (Voice and Chat)
  • Position- Contract to hire
  • Vartual mode of interview.
  • Minimum Qualification: Only graduate
  • Location: Bangalore.
  • Experience: 0 - 1 yrs experience in call centre / Telecom background.
  • Salary package:25 k to 30 K

JD:

  • Process customer requests (orders, provisioning, Post activations, billing)
  • Provision and management of Consumer and Small Business- NBN Orders
  • Validates & Verify customers details provided by Sales from various legacy systems
  • Booking of NBN and Telstra appointments for customers
  • Remediate the fall out as per the Order remediation guide and Panviva work Instructions
  • Escalating the dependencies to the relevant teams for any assistance
  • Ensure compliance adherence and timely completion of milestone
  • Effective communication on order status to Customers/Stakeholders
  • Effective communication with other business units to obtain the required information to successfully manage the Customers order
  • Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
  • Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guideline
  • Take Ownership of and always keep customer commitments
  • Seek support and guidance if required
  • Demonstrates resilience and flexibility to change
  • Sales Order Quality - get things right at First Time up front in order to reduce rework
  • We Care - Privacy & Protecting our customer - take all steps to protect customer's privacy
  • Answer customer enquiries to appropriate area when necessary.
  • Meet prescribed customer service standards and performance objective.
Job Type : Full Time
Interview Type : Face to Face Interview
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