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Customer Support Executive

Baseline eteachguru software Private Limited
0 to 4 Years
Bangalore(Basaveshwara Nagar )
15,000 - 30,000 Per Month
Posted on 22 Feb 19
Job DescriptionLast Date 23 Apr 19
  • He/she understand the Digi student product and should be able to independently give demos to customers and management. 
  • Also learn about the school processes and domain.
  • Interact with customers in pre, implementation phases. In Pre implementation phase should identify the inputs for implementing in our Digistudent ERP. 
  • Work with the faculty to extract the data and interact with implementation team for smooth transition .In case there is no software ,basic data required should still be acquired preferably in Excel format.
  • In implementation phase work closely with faculty and provide inputs on the processes and customizations required.
  • In post implementation phase provide basic L1 support for bug fixes,changes,formats etc..
  • Should also support the marketing team in handling customer queries and giving demos.

Job Type

Interview Type

Face to Face Interview

Company Description
We are into providing end to end services for educational institutions.Our flagship product eteachguru has received very good feedback from the educational institutes and we are on overdrive to expand our customer base.