Black And White Business Solutions jobs - Customer Support Executive

Customer Support Executive

Black And White Business Solutions
experience 0 to 4 Years
salary 15,000 - 35,000 Per Month
qualification
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Posted: 4 Years ago
Views: 3
Applications: 1
Openings: 35

Job Description

Hello,

Start your career today in the worlds leading global MNC BPO

Designation

Customer Support Executive or Technical Support Executive (Voice process)

Roles and Responsibilities

You would be engaged in 


    • Banking / Collections / Mortgage / International / Domestic Voice Process / Telecom Finance / Healthcare / Procurement / Human Resource (Voice Process)

    • Technical Support Representative, Desktop support, IT Help desk, Service desk, Telecom, Networking. 

    • Engaged in handling calls of Enterprise & different business units (Internal & External)

    • Provide World Class Customer Service.

    • End to Transaction of Reports.

    • Need to maintain Accuracy in Reports.

    • Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills

    • Strong administrative skills: organized, efficient and versatile

    • Strong customer service approach to dealing with people at all levels internal and external


Additional information

Rotational Shifts
Graduates freshers with excellent communication skills.
0-5 years exp.
Undergraduates with minimum 6 months exp on papers can also apply.
Immediate joiners.


One day interview process... Appear for multiple companies.


Designation:


1. Customer Support Executive.


2. Technical Support Engineer( Hardware / Software / Networking support).


Responsibilities :


Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.


Customer support engineer - L1 -  L2


    • Coordinate desktop changes to avoid deployment collisions.

    • Prepare requests for roll out

    • Prioritize change requests

    • Create roll out plans for changes requests

    • Coordinate implementation process

    • Keep track of request and make sure they are implemented as planned

    • Participate in incident handling concerning desktop changes.

    • Participate in projects concerning bigger desktop changes, for example roll out of new antivirus.

    • Microsoft environment knowledge (desktop & server).

    • Have some level of technical understanding of the products building up a desktop service.

    • Experience from the desktop environment.

    • Understanding and experience of change management process.


Technical Requirements :

    • Phone support experience necessary.

    • Technical Service desk or technical call center experience is necessary.

    • Disciplined, systematic problem solving skills required.

    • Windows Operating systems

    • Clients: Windows7, Windows Vista, Windows XP, Windows 2000

    • Servers: Windows 2000, Windows 2003, Windows 2008


Job Particulars

Who can applyFreshers and Experienced (0 to 4 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id291569
StateKarnataka
Country India

About Company

Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the (STAFFING & Learning and Development) industry's leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs.
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