Black And White Business Solutions jobs - Customer Support Executive

Dear Aspirant,

Greetings from Black and White Business Solutions,
 
Roles and Responsibilities :

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Candidate should have 0 – 3 years of experience in Customer Support Voice Process.
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.
Candidates with backlogs/arrears in their degree are not eligible
Responsible for dealing with Domestic & International Clients
Responsible for dealing with Clients Queries.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases


Location: Bangalore