Dear
Aspirant,
Greetings
from Black and White Business Solutions,
Roles and Responsibilities :
Respond to customer queries in a timely and accurate way,
via phone, email or chat
Identify customer needs and help
customers use specific features
Update our internal databases
with information about technical issues and useful discussions with
customers.
Monitor customer complaints on social media and reach
out to provide assistance
Share feature requests and effective
workarounds with team members.
Inform customers about new
features and functionalities
Gather customer feedback and share
with our Product, Sales and Marketing teams
Assist in training
junior Customer Support Representatives.
Candidate should
possess excellent oral and written communication skills
Candidate
with good customer service skills would be preferred
Candidate
should have 0 – 3 years of
experience in Customer Support Voice Process.
Prior experience
in Customer Service industry will be an added advantage.
Should
be open to work in Night shifts / Rotational Shifts.
Candidates
with backlogs/arrears in their degree are not eligible
Responsible
for dealing with Domestic & International Clients
Responsible
for dealing with Clients Queries.
Requirements and
Skills
Experience as a Customer Support Specialist or
similar CS role
Familiarity with our industry is a
plus
Experience using help desk software and remote support
tools
Understanding of how CRM systems work
Excellent
communication and problem-solving skills
Multi-tasking
abilities
Patience when handling tough cases
Location: Bangalore
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