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Black And White Business Solutions jobs - Customer Support Executive

Customer Support Executive

Black And White Business Solutions
location
Bangalore
experience 0 to4 Years
salary Salary not disclosed
qualification
B.Arch, Diploma, B.Com, BA, M.Arch, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, BVSc, MS, MSc, PG Diploma, 12th Pass (HSE), MVSc
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Job is expired
Posted: 3 Years ago
Applications:
Openings: 1

Job Description

Responsibilities:

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Requirements

  •  Should be flexible with rotational Shifts

  •  Computer skills.

  • Manageable or Good English Communication Skills

  • Graduates / PUC / Diploma fresher or Experience in BPO (0-4yrs) can apply


Job Particulars

Role  BPO / Customer care
Education B.Arch, Diploma, B.Com, BA, M.Arch, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BSc, MCA, ME/M.Tech, BVSc, MS, MSc, PG Diploma, 12th Pass (HSE), MVSc
Who can apply Freshers and Experienced (0 to4 Years )
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 858863
Job Category Diploma , Tech Support
Locality Address Electronic City , Indiranagar , Whitefield
State Karnataka
Country India

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