Dear Aspirant,
Hiring for TOP MNC's
Companies.
Greetings from Black and White Business
Solutions,
Free Job Placement.
Looking out for
candidates who can join Immediately
Freshers / Experience
Salary: 18k to45k
One day Interview Process,...….easy
selection..
2022 freshers can apply..
Roles and
Responsibilities :
Respond to customer queries in a
timely and accurate way, via phone, email or chat
Identify
customer needs and help customers use specific features
Update
our internal databases with information about technical issues and
useful discussions with customers.
Monitor customer complaints
on social media and reach out to provide assistance
Share
feature requests and effective workarounds with team members.
Inform
customers about new features and functionalities
Gather customer
feedback and share with our Product, Sales and Marketing teams
Assist
in training junior Customer Support Representatives.
Candidate
should possess excellent oral and written communication
skills
Candidate with good customer service skills would be
preferred
Candidate should have 0 - 3 yearsof experience in Customer Support Voice Process.
Prior
experience in Customer Service industry will be an added
advantage.
Should be open to work in Night shifts / Rotational
Shifts.
Candidates with backlogs/arrears in their degree are not
eligible
Responsible for dealing with Domestic &
International Clients
Responsible for dealing with Clients
Queries.
Requirements and Skills
Experience
as a Customer Support Executive or similar CS role
Familiarity
with our industry is a plus
Experience using help desk software
and remote support tools
Understanding of how CRM systems
work
Excellent communication and problem-solving
skills
Multi-tasking abilities
Patience when handling tough
cases
Location: Bangalore
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.