Customer Support Executive
Looking out for candidates who can join
Immediately.
Freshers /
Experience
salary 18k to 45k
One
day Interview Process,...….easy selection..
2022
freshers can apply..
Roles and Responsibilities :
- Respond to customer
queries in a timely and accurate way, via phone, email or
chat
- Identify customer needs and help customers use specific
features
- Update our internal databases with information about
technical issues and useful discussions with customers.
- Monitor
customer complaints on social media and reach out to provide
assistance
- Share feature requests and effective workarounds with
team members.
- Inform customers about new features and
functionalities
- Gather customer feedback and share with our
Product, Sales and Marketing teams
- Assist in training junior
Customer Support Representatives.
- Candidate should possess
excellent oral and written communication skills
- Candidate with
good customer service skills would be preferred
- Candidate should
have 0 - 3 years of experience in
Customer Support Voice Process.
- Prior experience in Customer
Service industry will be an added advantage.
- Should be open to
work in Night shifts / Rotational Shifts.
- Candidates with
backlogs/arrears in their degree are not eligible
- Responsible
for dealing with Domestic & International Clients
- Responsible
for dealing with Clients Queries.
Requirements and
Skills
- Experience as a Customer Support Specialist or
similar CS role
- Familiarity with our industry is a
plus
- Experience using help desk software and remote support
tools
- Understanding of how CRM systems work
- Excellent
communication and problem-solving skills
- Multi-tasking
abilities
- Patience when handling tough cases
Location: Bangalore