Black And White Business Solutions jobs - Customer Support Executive

Customer Support Executive

Black And White Business Solutions
experience Fresher
salary 18,000 - 45,000 Per Month
qualification
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Posted: 1 Year ago
Views: 0
Applications: 5
Openings: 1

Job Description

Roles and Responsibilities :

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives.
  • Candidate should possess excellent oral and written communication skills
  • Candidate with good customer service skills would be preferred

Requirements and Skills

  • Experience as a Customer Support Executive or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases


Location: Bangalore


Job Particulars

EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id869798
Job Category Tech Support
Locality Address KR Puram , Nagawara , Shivajinagar , Ulsoor , Whitefield
StateKarnataka
Country India

About Company

Black And White Business Solutions
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