Customer Support Executive

Black And White Business Solutions Pvt Ltd
Experience : Freshers
Education : ME/M.Tech, M.Com, BBA/BBM, MA, BSc...
Location : Bangalore
Monthly Salary : Rs. 15,000 - Rs. 35,000
Posted on 11 Jul 19
Job DescriptionLast Date 09 Sep 19
Hi Dear Aspirant,
We are hiring for BPO / MNC for all the junior & Senior positions.
Designation:
  • Customer Support Executive
  • Technical Support Engineer
Responsibilities :
  • Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W.
  • Customer support engineer - L1 -  L2
  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have some level of technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.
Technical Requirements :

  • Phone support experience necessary.
  • Technical Service desk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008
  • Please carry 2 copies of resume with all the educational documents photo copies and Aadhar card.
  • PLEASE DO REFER YOUR FRIENDS
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Incorporated in 2006, we are the leader and innovator of the staffing industry and today, have evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand in hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals.
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