Blob Infotech jobs - Customer Support Executive

Designation: Customer Support Executive

Responsibilities:

• KYC verification for all the customers
• Upload the documents in the portal and do manual verification.
• Evaluate new account documentation
• Analyst customer behaviour
• Review policies and procedures
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements:

•  Fluency with English and Hindi
  
• Ready to work in rotational shifts
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.