Customer Support Executive jobs in BangaloreChennai at Acusis Software India Pvt Ltd

To act as a key-link between internal and external customers, ensuring files from each client are processed and returned within TAT.
Primary responsibility is to ensure files are routed/picked up by home based associates/partners in a timely fashion and have those returned back to client within stipulated TAT.
Responds to customer emails within 15 min of receipt of the email.
Key Responsibilities
Monitoring file collection and ensure they are returned to the customer within the stipulated turn-around time.
Ensuring the files are processed without compromising the TAT and by meeting quality parameters.
Timely response to STAT requests/emails from the customer.
Gather information and report on available resource from Partner teams and plan the workflow accordingly.
Plan associate capacity versus volume received on a given day to ensure reports are delivered back to client as per expected TAT and carry no backlog.
Escalate to concerned team if the scheduled resource is not available as per the schedule
Escalate any anticipated TAT loss of more than 500 lines from any client due to spike or production to customer service or clients before end of the day.
Volume Update: Circulate account-wise volume details twice in a day using a tracker reflecting volume versus spike information, capacity loss and TAT loss for the previous day.
Timely response and support to Associates' requests
Motivate Associates to process excess work for the day based on spike on volumes.
Inform/escalate unscheduled/uninformed Associate absenteeism.
Maintain Associate login and log out trackers
Develop versatility to work across pools.

Key skills required:

Education: Any Graduate - Any Specialization
Experience: Experience: Minimum 1 year of experience in customer service.
Excellent communication skills, verbal and written
Ability to build & maintain customer relations
Ability to work under pressure
Flexible to work in rotation shifts
Ability to motivate & convince associates
Positive attitude
Attention to Detail
Ability to multi task

Acusis, a pioneer and leader in medical transcription, successfully ventured into medical coding in 2015 with its proven potent combination of people, process and technology and has established a strong presence in Indian medical coding arena since then.

'Medical Coding' is a vital part of healthcare revenue management cycle. The medical coding market is expected to grow at 15% from 2014 – 2022 at a “faster than average” pace.(Source – US Bureau of Labor Statistics)

As with transcription, outsourcing will form an integral part of servicing and matching customer expectations, and with more people than ever coming under the insurance coverage umbrella in the US, prospects for medical coding and Indian medical coding are very bright.