To place outbound calls to customers inline with company guidelines.
Receive inbound calls ensuring incidents are logged correctly.
Resolve customer queries, ensuring that a high standard of customer service is maintained.
Manage and resolve all written customer communication presented by your team leader.
Ensure all security checks are carried out in line with company policies and procedures, ensuring the risk of fraud/unauthorized activities are minimized.
To work productively whilst maintaining exceptional call, data quality standards, in line with team targets.
To contribute to the team through open and regular communication.
Ensure that product, technical, operational and customer knowledge is maintained at business requirements.
To minimize customer complaints and escalations by providing exceptional service and call control.
To ensure that all technical equipment issues are reported to your team leader.
To demonstrate a positive working attitude at all times.
To be responsible for your own personal development and hi
Graduate/Under Graduate – Any stream
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