Emaxlabz Solutions Pvt Ltd jobs - Customer Support Executive

Shift Timings : US Shift (Monday to Friday)

We have multiple openings for customer support roles for the various processes. Following are the details 

Profile 1 ) Account Recievables Support Responsibilities:

• Process the daily bucket of invoices/freight bills allotted
• Verify paperwork's submitted by carriers for completeness, amount, fraud etc. via email/phone
• Pass the valid paperwork's and escalate invalid paperwork's
• Email/Upload/Fax the paperwork to Freight Brokers
• Follow-up with Freight brokers/customers via email/phone on the invoices for correctness of documents, expected dates and payments references
• Manage all Notes and workflows in the CRM
• Work in sync with the clients inhouse team and provide all the necessary support

• Supporting sales team in the documentation process of customers
• Tracking reports with the sales team and channel partners
• Coordinating with channel partners and delivering excellent customer experience 
• Post-sales on-boarding activity management 
• Track, route, redirect, and coordinate problems to correct resources.
  
• Provide first-level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level
• Follow up with customers, see problems through to resolution & collect feedback.

Ultimately, you will help establish the firm’s reputation as a company that offers excellent customer support during all sales and after-sales processes.

The Ideal candidate

• Minimum 1 year of experience in Customer Support, Collections, Account Receivables, Account Payables (International process)

• Strong communication skills (Written & Verbal),Good troubleshooting and multi-tasking skills.

• Solution-Oriented-Approach and strong Problem-solving skills.

• Has the ability to work with others as a Team-Player in all conditions

• Is a hustler & can thrive in a fast-paced start-up environment