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Customer Support Executive

15,000 - 16,000 Per Month
Posted on 12 Apr 19
Job DescriptionLast Date 11 Jun 19

Responsibilities and Duties

  • Stakeholder Management- Coordinate with road freight carrier partners to ensure service is rendered on time and at agreed service levels to shippers. In addition, coordinate with shippers to ensure escalations and change requests are handled appropriately.
  • Fleet Management and on boarding– Operations teams are responsible for continually sourcing, signing up, on boarding and motivating the fleet of road freight carriers who are our partners in a country. 
  • Day to Day Coordination– Able to handle day to day operations, you must be able to work not only in the office but remotely. Coordination between key stakeholders and building a working relationship between all parties from Customers to Vendors.

Job Type

Interview Type

Face to Face Interview

Company Description
Ezyhaul is a rapidly growing technology company in South East Asia focused on transforming the road freight industry. Their online, on-demand freight exchange platform connects shippers with pre-qualified and reliable domestic carriers who have unutilized capacity on their trucks. Ezyhaul’s vision is to transform the world of transportation logistics by building an ecosystem around shippers, transportation companies, authorities, and third-party service partners. Connected through the Internet of Things and driven by data analytics, we will empower all their partners in the ecosystem. Founded by a team of logistics veterans they understand the challenges in the industry. They apply the latest technology to make shipping Ezy and create a hassle-free experience for shippers and carriers