● Provide world class technical support to the users of following the prescribed
quality, process and service level requirements.
● Support users over phone calls, chat, email & and other communication medium.
● Coordinating with various team to resolve an issue within the defined SLA.
● Work in shifts based on business needs to assist end customer across the globe.
● Ensure issues raised by customers are captured in the ticketing system.
● Enable access and account level configuration.
● Perform Data reconciliation as per defined Standard Operating Procedures.
● Perform basic changes to HTML and SQL scripts within scope defined.
● Creating and maintaining knowledge repositories for product modules.
● Learn and upskill with new technologies required for the role.
Skill Requirements
● Excellent communication skills (verbal & written)
● Good Technical acumen.
● Good analytical, problem solving and decision-making skills.
● Adaptability to changing work environment and technologies.
● Basic knowledge of the following applications:
● Internet Browsers like Chrome, Firefox, Edge and Safari.
● All MS office products, primarily word and excel
● Any CRM used for managing customers queries and requests.
● Preferable to have basic Knowledge on HTML scripts and SQL queries.
● Preferable to have basic knowledge of API’s