Futurerole jobs - Customer Support Executive

Key Responsibilities:

• Handle customer inquiries and provide accurate information about products or services offered by the respective processes 
• Assist customers with account inquiries, billing issues, service problems, and general questions in a professional and courteous manner.
• Maintain detailed records of customer interactions and transactions using designated systems or software.
• Collaborate with other team members to achieve individual and team targets for customer satisfaction and service quality.

Qualifications:

• Graduates (Fresher/Experienced) 
• Excellent communication skills in English and proficiency in at least one additional language (Hindi, Marathi, Gujarati, Kannada, Tamil, Bengali).
• Ability to work in rotational shifts for processes
• Prior experience in customer service or related fields is preferred but not required.

Working Conditions:

• Shift timings may vary depending on the process:
• Working days: 5 days a week 
• No cab facility provided; candidates must arrange their transportation.