Genisys Information system jobs - Customer Support Executive

Customer Support Executive

Genisys Information system
experience 1 to 2.5 Years
salary 21,000 - 25,600 Per Month
qualification
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Posted: 1 Year ago
Views: 0
Applications: 1
Openings: 1

Job Description

Roles and responsibility: 
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualification : Graduate ( 15 yrs of education)

Experience : 1 yr of experience in BPO  customer service(Mandatory)

Salary: Upto 3.7 LPA(30800 CTC / 25600 Take home)

Shift: 
  • Girls- 8am to 8pm(Any 9 Hrs)           
  • Boys – Rotational Shift(Cab Drop post 10pm with 12KM)

Working days: 6 days(Rotational Week Off)

Languages : Excellent English + Hindi

DOJ : Immediate

Location : Whitefield, Bangalore

NOTE: Work from Office

Job Particulars

Who can applyExperienced (1 to 2.5 Years)
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id858541
Locality Address Whitefield
StateKarnataka
Country India

About Company

Incepted in 1985, Genisys is a forward-looking IT solutions provider company. What started as an organization with only five employees, now houses 1000+ workforce spread across three continents. Over the last three decades, we have helped enterprises reimagine their businesses in the digital world, by offering comprehensive IT solutions backed with experience, commitment, and strategy. Our services are filled by Hyper Automation, Robotics, Artificial Intelligence, Analytics, Cloud, and emerging technologies, aligned with the changing tech trends.

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