Idea Info Solutions jobs - Customer Support Executive

Greeting from Idea Info Solutions. Walkin and Walkout with a Job offer. We are currently hiring for International Voice and Non Voice Process for Top MNC & BPO. Candidate with Good communication Skills in English can apply. Opening for Both Freshers and experienced.Responsibilities :Manage of incoming calls.Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Meet personal/customer service team sales targets and call handling quotas.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.