Ikya jobs - Customer Support Executive

Customer Support Executive

Ikya
experience Fresher
salary 12,000 - 25,000 Per Month
qualification
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Posted: 5 Years ago
Views: 3
Applications: 0
Openings: 100

Job Description

KEY RESPONSIBILITIES:

  • Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
  • Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customer’s request.
  • Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
  • Ensures all information provided is post verification and authentication as per the Data Protection Act
  • Updates the client software with customer information, queries and Service requests.
  • Provides new thoughts and ideas for process improvements
  • Works in conjunction with process requirements and metrics (SLA)
  • Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by the customer.
KNOWLEDGE AND SKILLS:
  • Excellent communication skills
  • Polite and customer service oriented
  • Able to comprehend customer queries and provide the relevant resolve
  • Exhibits patience and empathy to resolve customer queries
  • Typing Skills: 15 wpm with 85 % accuracy


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id122635
StateKarnataka
Country India

About Company

Company ProfileBringing In World Class Expertise To Deliver Excellence In Human Resource Management

IKYA Human Capital Solutions is the fastest growing human resource management solutions provider in India. Headquartered in Bangalore we are present across 33 cities and 65 offices. We offer best-in -class services in recruitment and selection to over 600+ clients across the country to a clientele including leading MNCs and large Indian firms across Retail, Telecom, FMCG, FMCD, E-commerce, BFSI, Manufacturing, Agro and Agriculture, Healthcare, Life-sciences, Pharma, Hospitality, Education sectors. As on 30th Sep 2017 over 1,31,000+ associate are deployed with 600+ clients in general staffing across 550 cities and towns.

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