Info hr solutions jobs - Customer Support Executive

Customer Support Executive

Info hr solutions
experience Fresher
salary Salary not disclosed
qualification
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Posted: 2 Months ago
Views: 0
Applications: 0
Openings: 1

Job Description

●Good Communication skills in English and regional languages (Telugu, Tamil, Malayalam, Kannada, Hindi).
●Ability to multi task and under work pressure.
●Good organisational and time management skills. 
●Identify and escalate priority issues to the appropriate team members of the team. 
●Stay updated on product knowledge and company policies.
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1599973
Locality Address Bangalore-Others
StateKarnataka
Country India

About Company

Info hr solutions
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