Kleenco On Demand Services Pvt Ltd jobs - Customer Support Executive

Customer Service Executive 

Join now and be a part of our growth story! 

A customer service executive should be able to interact with a customer and immediately get the context of their problem. CS Executive should have deep inclination towards learning the new product/service to build sound knowledge of the same, which will help them to suggest a solution to the customer right away. 

In the event, if the issues are beyond the immediate the scope of the executive, they should learn to escalate the problem to the right internal teams(s) and make sure to follow up the progress of the escalation and keep customer updated all the time.  

Key Responsibilities:

 Take ownership of the customers issues 

Troubleshoot problems and see them through to resolution 

Escalate unresolved issues to the appropriate internal teams

Collect prompt and accurate feedback from customers

Document knowledge in the form of solution articles for future use 

Master the CS ticketing tool, email and phone etiquette

What we’re looking for:

Excellent communication skills both written and spoken – preferably multi lingual (English, Kannada & Hindi) 

Competent computer knowledge along with MS excel & word

Ability to multitask 

Attention to details 

Ability to honor deadlines 

A proactive approach to support 

A terrific team player