Customer Service Executive
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A customer service executive should be able to interact with a customer and immediately get the context of their problem. CS Executive should have deep inclination towards learning the new product/service to build sound knowledge of the same, which will help them to suggest a solution to the customer right away.
In the event, if the issues are beyond the immediate the scope of the executive, they should learn to escalate the problem to the right internal teams(s) and make sure to follow up the progress of the escalation and keep customer updated all the time.
Take ownership of the customers issues
Troubleshoot problems and see them through to resolution
Escalate unresolved issues to the appropriate internal teams
Collect prompt and accurate feedback from customers
Document knowledge in the form of solution articles for future use
Master the CS ticketing tool, email and phone etiquette
What we’re looking for:
Excellent communication skills both written and spoken – preferably multi lingual (English, Kannada & Hindi)
Competent computer knowledge along with MS excel & word
Ability to multitask
Attention to details
Ability to honor deadlines
A proactive approach to support
A terrific team player