Roles and Responsibilities
• Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
• Answering or making calls to clients to learn about and their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging inactive listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit the client needs
• Taking part of training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures
Desired Candidate Profile
• Excellent Communication skills with a strong command of the English Language.
• Ability to multitask, manage time and prioritize
• Good computer skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Comfortable working for Night Shift
1.The more the Jobs you apply, the higher your chances of getting a job.
2. Keep your profile updated Update
Recruiters prefer candidates with complete profile information.
3. Keep visiting the Teamlease.com daily
Daily visit will ensure you won’t miss out on any Job opportunity.
4. Watch videos to improve Watch videos
Be a better candidate than others by watching these Job-related videos.