Lucio IT Services jobs - Customer Support Executive

Roles and Responsibilities

•         Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents

•         Answering or making calls to clients to learn about and their needs, complaints, or other issues with products or services

•         Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

•         Engaging inactive listening with callers, confirming or clarifying information and diffusing angry clients, as needed

•         Utilizing software, databases, scripts, and tools appropriately

•         Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

•         Making sales or recommendations for products or services that may better suit the client needs

•         Taking part of training and other learning opportunities to expand knowledge of company and position

•         Adhering to all company policies and procedures

Desired Candidate Profile

•         Excellent Communication skills with a strong command of the English Language.

•         Ability to multitask, manage time and prioritize

•         Good computer skills

•         Ability to ask prying questions and diffuse tense situations

•         Strong time management and decision making skills

•         Comfortable working for Night Shift