Customer Support Executive

Magus Customer Dialog Pvt Ltd
Experience : Freshers
Education : BA, BCA, B.Com
Location : Bangalore
Per Month: Rs. 12,000 - Rs. 22,000
Posted on 04 Nov 19
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Job DescriptionLast Date 01 Jan 20
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Magus is a pioneer in Contact Center operations in the field of Customer Retention Services. At Magus, we have a fresh new perspective on how to manage customer relationships more effectively. We call it the “Magus Customer Dialog”.
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