Medicalgorithmics India jobs - Customer Support Executive

Customer Support Executive

Medicalgorithmics India
experience 0 to 2 Years
salary 10,000 - 18,000 Per Month
qualification
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Posted: 4 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

JOB PURPOSE

This position is responsible for providing customer service and assists department’s management in the daily operations which include but not limited to: inbound and outbound calls, check patients, and administrative duties including MIS reporting.

ESSENTIAL FUNCTIONS

•         Assist clients and partners with online enrollment of patients

•        Answer patient and facility calls promptly, professionally and pleasantly

•        Assist patients with cardiac monitoring device issues on a need basis and proactively by making courtesy calls.

•        Assist facilities and doctors with questions and when unable to assist transfer them to the appropriate department.

•        Contact patients when EKG’s are not reading when required to do so on weekends and when requested.

•        Assist the ECG Tech Center with transferred calls, troubleshoot and provide solutions

•        Call patients when monitors are not reading their device and assist to ensure device is being used properly.

•        Upload information into service desk website

•        Assign new patient sessions when needed

•        Provide administrative support to shipping department as required 

•        Demonstrate compliance with departmental and company procedures and policies

•        Regular attendance, timeliness and flexibility to work on weekends and alternative shifts.

•        Complies with HIPAA guidelines concerning PHI (Protected Health Information)

KNOWLEDGE, SKILLS & ABILITIES:

·         Ability to listen closely and empathize with customers and patients

·         Excellent written and clear verbal communication skills

·         Ability to relate and communicate with all levels of management

·         Ability to maintain a high degree of professionalism and integrity

·         Possess strong and effective customer service skills

·         Excellent judgement and decision-making ability at all times

·         Ability to evaluate situations and analyze data quickly

·         Consistent attention to detail and follow-up

·         Ability to memorize protocol and guidelines

·         Must be a team player, be flexible, and be a good listener with a high level of patience

·         Ability to manage sensitive, confidential issues 

·         Ability to work in a fast-paced deadline oriented environment

·         Basic data entry and computer skills

·         Excellent time management skills and ability to handle multiple tasks simultaneously

·         Ability to work overtime if needed


EDUCATION AND WORK EXPERIENCE

•         Graduate in Science stream

•         A minimum of one to three years prior customer service and phone experience

•         Proficiency in MS Office Applications


PREFERRED EDUCATION AND EXPERIENCE

 

•         Graduate in BioMedical / Biotech

•         Solid understanding of Customer Service

•         Prior healthcare experience



SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

POSITION TYPE/EXPECTED HOURS OF WORK

Shift is 9am-5pm weekdays, including Saturdays . Work on any Public Holidays, Sundays will be assigned on a  rotation basis and you would have the prior workday off. This would be after 4 weeks of M-F 9am-5pm training period. 


TRAVEL


No travel is expected for this position.


Job Particulars

EducationB.Pharm, BSc, BAMS, BHMS
Who can applyFreshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview, Written-test, Telephonic Interview
Employment TypeFull Time
Job Id210337
Job Category Tech Support
Locality Address Koramangala
StateKarnataka
Country India

About Company

Medicalgorithmics S.A. is a Polish company that develops advanced systems for cardiology. Innovation is one of its main advantages –it is present both in the organization of day-to-day work and in the development process. Thanks to a multidisciplinary group of researchers and developers, Medicalgorithmics markets ground-breaking technological solutions. We develop algorithms, software and devices which are then implemented for manufacturing. It lets us provide telemedicine services – arrhythmia diagnostics and cardiac telerehabilitation supervision – to thousands of patients around the world.
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