WBG Systems jobs - Customer Support Executive

Customer Support Executive

WBG Systems
experience Fresher
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 9
Applications: 26
Openings: 65

Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 Required skills :

1.     Proficiency in MS Office: Word and Excel, PC Operations, web-browsing and web-navigation

2.     Exceptional time-management, organisational and problem-solving skills

3.     Excellent oral and written communication skills

4.     Strong attention to detail

5.     Good listening skills and rapport-building


    Job Particulars

    Who can applyFreshers
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeFull Time
    Job Id336309
    Locality Address T. Nagar
    StateKarnataka, Maharashtra, Tamil Nadu
    Country India

    About Company

    WBG SYSTEMS a provider of Technology, Outsourcing & Consulting Services and Solution provider in Media Productions. The corporate Profile and Management holds a Deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record enable WBG Systems to deliver business value to many of the world’s leading companies. 
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