WBG Systems jobs - Customer Support Executive

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

 Required skills :

1.     Proficiency in MS Office: Word and Excel, PC Operations, web-browsing and web-navigation

2.     Exceptional time-management, organisational and problem-solving skills

3.     Excellent oral and written communication skills

4.     Strong attention to detail

5.     Good listening skills and rapport-building