No Broker jobs - Customer Support Executive

Location: Bangalore

Position Type: Fulltime

Salary Range: SE - CTC of 5.3 lacs (1.9 lacs fixed + 2.4 lacs variable - payable monthly)

CSE/RME- CTC of 4.7 lacs (1.9 lacs fixed + 1.8 lacs variable- payable

monthly)

Employee Value Proposition:

Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

Employees get free lunch and snacks.

Employees are promoted every 6 months. Outstanding performers get promoted every

quarter.

Monthly reward and recognition to outstanding performers.

Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

Regular team parties and Annual Day outing for all employees.

Qualification and Education Requirements:

Education- Graduation / HSC qualified.

Excellent verbal and written communication skills.

Good Interpersonal skills, numerical and analytical ability.

Decision making skills.

Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

Proficient in MS-Office (Excel, Word).

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

Comfortable with working 6 days a week and the week off will be on a weekday.

Role and Responsibility – Customer Service Executive

Inbound calling for customer service.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and

interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.