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Customer Support Executive

Nobroker Technologies Solutions Pvt Ltd.
Experience : Freshers
Skills : Telecaller
Location : Bangalore
Posted on 18 May 19
Job is expired
Job DescriptionLast Date 17 Jul 19
Job Title: Customer Service Executive(CSE) / Sales Executive (SE) / Relationship Manager Executive (RME)

Location: Bangalore

Position Type: Fulltime

Salary Range: SE - CTC of 43 lacs (19 lacs fixed + 24 lacs variable - payable monthly)

CSE/RME- CTC of 37 lacs (19 lacs fixed + 18 lacs variable- payable

monthly)



Employee Value Proposition:

Employee health insurance of Rs 1 lakh per year Premium is paid by the company

Employees get free lunch and snacks

Employees are promoted every 6 months Outstanding performers get promoted every

quarter

Monthly reward and recognition to outstanding performers

Accelerated growth of employees and can become Assistant Manager in as early as 2 years

Regular team parties and Annual Day outing for all employees



Qualification and Education Requirements:

Education- Graduation / HSC qualified

Excellent verbal and written communication skills

Good Interpersonal skills, numerical and analytical ability

Decision making skills

Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred

Proficient in MS-Office (Excel, Word)

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM)

Comfortable with working 6 days a week and the week off will be on weekday



About the company

NoBrokercom is a Bangalore based real estate search portal that connects flat owners and tenants directly with each other The company does not charge any brokerage from either parties NoBroker is operational in 5 cities namely, Mumbai, Bangalore, Pune, Chennai and Gurugram

With cumulative 45 lakh customers, it has grown 10X in last one year With three rounds of

funding of $20 mn, it is well funded by key Indian, Japanese & Korean investors like SAIF

Partners, KTB ventures and BeeNext It is headquartered in Bangalore with a team of 700+

people



Role and Responsibility – Customer Service Executive

Inbound calling for customer service

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and

interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers



Role and Responsibility – Sales Executive

Identifies business opportunities by identifying prospects

Sells products by establishing contact and developing relationships with prospects;

recommending solutions

Outbound calling on data collected through lead generation activities / secondary data

sources

Daily follow-ups on older leads and work on new leads

Maintains quality service by establishing and enforcing organization standards

Must be energetic, well-spoken, eager to close sales deals and generate revenue for the

organization



Role and Responsibility – Relationship Manager Executive

Act as relationship manager for the Paid customers of NoBroker

Build sustainable relationships and trust with customer accounts through open and

interactive communication

Identify and assess customers’ needs

Service customer in finding the right tenant / house as per the requirement of customer

Dial outbound and attend inbound calls of customer and leads

Use internal tools and methods to provide best possible service to the customer

Negotiate with leads on behalf of customer

Keep customer up-to date on the progress of his account

Follow communication procedures, guidelines and policies

Go extra mile to provide excellent customer service



If interested call

Thywill

HR Executive

NoBroker Technologies Pvt Ltd


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Nobroker is a new home rental platform that makes it easier to find your new home without paying any brokerage Nobroker was started because all of us believed that paying hefty brokerage can not be the only option to find a new home. As tenants, we have been paying these brokerages year on year without seeing any advantage of the broker. The only reason he existed was that there was a huge information asymmetry in the market. Nobroker is a platform that removes this information asymmetry and provides a marketplace for free exchange of this information that used to cost 1-2 months of rent as brokerage.
Job is expired
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