Orena consultancy services LLP jobs - Customer Support Executive

• Handle inbound and as well as customer concerns and queries

• Contacting existing customers as well as prospective customers

• Asking questions to the customer and understanding their need

• Resolving queries and issues related to the products and services

• No sales target no pressure.

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Analyzing customer needs and recommending products based on those needs.

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers