Positive DNA jobs - Customer Support Executive

Customer Support Executive

Positive DNA
experience Fresher
salary 22,000 - 28,000 Per Month
qualification
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Job is expired
Posted: 2 Years ago
Views:
Applications:
Openings: 1

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional service to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your excellent communication and problem-solving skills will be essential in this role.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via various channels (phone, email, chat, social media, etc.).
  • Provide accurate information and guidance to customers regarding products, services, policies, and procedures.
  • Identify and assess customer needs to achieve satisfaction and maintain a high level of customer service.
  • Resolve customer complaints, issues, and concerns in a timely and effective manner, escalating complex cases when necessary.
  • Record and document customer interactions, transactions, comments, and complaints using the appropriate systems or software.
  • Collaborate with internal teams, such as sales, technical support, and logistics, to address customer inquiries and resolve problems.
  • Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information and recommendations to customers.
  • Assist in training new customer support team members and provide ongoing coaching and support to improve their skills and knowledge.
  • Meet or exceed individual and team performance targets, including customer satisfaction metrics, response time, and resolution time.
  • Identify opportunities for process improvements and suggest innovative ideas to enhance the overall customer support experience.
  • Participate in regular team meetings, training sessions, and performance evaluations to ensure continuous improvement and professional development.
  • Qualifications and Skills:

  • High school diploma or equivalent; bachelor's degree is a plus.
  • Proven work experience in customer support, preferably in a similar role.
  • Excellent verbal and written communication skills, with the ability to communicate effectively and empathetically with customers.
  • Strong problem-solving and analytical skills, with the ability to think quickly and make sound decisions.
  • Patient, courteous, and customer-oriented attitude.
  • Ability to handle stressful situations and difficult customers with professionalism and composure.
  • Proficient in using customer support software, ticketing systems, and CRM tools.
  • Familiarity with social media platforms and their use in customer support is desirable.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

  • Job Particulars

    Role 
    Who can apply Freshers
    Hiring Process Telephonic Interview
    Employment Type Full Time
    Job Id 1038932
    Locality Address Ashok Nagar
    State Karnataka
    Country India

    About Company

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