Customer Support Executive jobs in Bangalore at Radius Agent

Customer Support Or Product Support OR Technical Support

Description

Demonstrates higher level knowledge and skills within own discipline. Solves varied and moderately complex problems. Exhibits knowledge of the company, processes, and customers.

Key Responsibilities

Understand, research, and resolve internal and external application and issues of moderate difficulty. Independently learn and investigate customer's high-value problem (HVP),systematic bug or systematic software failures.
Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
Provide ongoing training to customers for technical and systems issues.
Provide assistance in the analysis of customer performance, integration and database management issues.
Deliver updates and reports to managers, partners.

Functional Knowledge

Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Interpersonal Skills

Explains complex information to others in straightforward situations

Education Qualifications

Bachelor's Degree with 0-1 Years of Experience

Please let me know if you are interested to have a discussion regarding this.

Have a great day |
-- Regards,Neethu Dharan NHuman Resource | TAneethu@radiusagent.com | | radiusagent.com

Radius (formerly Agentdesks) is a professional network of 40,000+ Real Estate Agents and Brokers. We are endorsed by reputed Realtor associations such as CRS and AREAA and our investors include some of the most successful technology and real estate investors in Silicon Valley.
Radius (formerly Agentdesks) is a San Francisco based real estate agent networking + referral platform. Our vision is to empower independent real estate agents around the world in creating a frictionless workflow in buying or selling properties for consumers. Started in August-2015, we are the fastest growing RE network.
We are looking to build an excellent team of engineers with importance given to quality over quantity. We are backed by some of the biggest names in the valley - Pete Flint (Founder @ Trulia, partner @ NFX , Tim Guleri (Partner @ Sierra ventures),Bobby Yazdani (Partner @ Cota),Gokul Rajaram (Head of product @ Square, Head of Product @ Google Adsense & Facebook Ads) amongst many others.