Rivera ManpowerServices jobs - Customer Support Executive

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 
• Has knowledge of commonly-used concepts, practices and procedures within a particular field. 
• Rely on instructions and pre-established guidelines to perform the functions of the job. 
• Works under immediate supervision. 
• Primary job functions do not typically require exercising independent judgment. 
• Typically reports to a supervisor or manager. 
• The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed