The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices and procedures within a particular field.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Rivera Manpower Services has
been in the business of recruitment and consulting since the year 2011.
Adjudged the best consultancy for volume hiring consistently for the past Five
years (2012, 2013, 2014,2015,2016 ) in Bangalore. We provide the best
recruitment services on par with industry standards