Rivera ManpowerServices jobs - Customer Support Executive

Hi,Hope you are well! We are hiring for our Customer Support and Operations Team. In case you are interested ,
Our Requirement:
Fluency in written & verbal English is a must
Should be willing to coordinate with customers over the phone/email and involve in calling-related activities
Should be willing to work 6 days and in Night Shifts.
Should be okay with roster week offs
Qualification - Any Graduate/Post-Graduate.
Willing to work in rotational shifts & 6 days a week
Knowledge of MS Office is an added advantage
Male Candidates Preferred

Job Description:
Provide solution to customer queries via email or calls.
Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g break scheduling, arranging for overtime etc)