Sapwood venture jobs - Customer Support Executive

Ideal candidates should have a strong background in Customer Support, with a minimum of 1 year of work experience in handling a Customer Service, with excellent communication skills in English.

Personal attributes / skills:

· Excellent communications skills who can speak English fluently.

· Should have good interpersonal skills and the ability to handle pressure.

· Self-motivated & highly driven to meet goals & deadlines.

What you will do:

· Answer calls professionally to provide information about products and services or obtain details of complaints.

· Have to Handle non Voice through Chats and Emails.

· Keep records of customer interactions and transactions.

· Follow up to ensure that appropriate actions were taken on customers requests.

· Refer unresolved customer grievances or special requests to the designation department for further investigations.