Ideal candidates should have a strong background in Customer Support, with a minimum of 1 year of work experience in handling a Customer Service, with excellent communication skills in English.
Personal attributes / skills:
· Excellent communications skills who can speak English fluently.
· Should have good interpersonal skills and the ability to handle pressure.
· Self-motivated & highly driven to meet goals & deadlines.
What you will do:
· Answer calls professionally to provide information about products and services or obtain details of complaints.
· Have to Handle non Voice through Chats and Emails.
· Keep records of customer interactions and transactions.
· Follow up to ensure that appropriate actions were taken on customers requests.
· Refer unresolved customer grievances or special requests to the designation department for further investigations.
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